You can set up recovery questions that will help you login in case you forget your password.
Note:
This option will only be available if your Academy administrator has enabled this functionality for you.
Set Up Password Recovery Questions
Navigation: UKG Pro Learning > Me (hover) > My Settings > My Account > Password Recovery Questions
- Enter your password in the Password field to confirm your identity.
- Select a question from each drop-down menu and enter your response in the text box.
- Select Save when finished.
Use Password Recovery Questions
Navigation: UKG Pro Learning
- Select Forgot password.
- If you don't have an email address:
- Select the Don't have an email address option.
- Enter your username.
- Select Recover.
- If you have an email address:
- Enter your Email address.
- Select Recover.
- If you don't have an email address:
- On the next page, answer the questions you set up perviously.
- Select Recovery. You are asked to change your password.
- Enter your preferred password in both text boxes. The passwords must be identical.
- Select Change. Your password is updated.
Important:
Your new password must meet the following requirements:
- Minimum length: 8 characters
- Maximum length: 64 characters
- At least one uppercase character
- At least one lowercase character
- Not more than three identical characters in a row (for example, aaa or 111)
- Name as part of the password is not permitted
- Login as password is not permitted
- Password cannot match academy names