Error: Unable to Launch Your Course


Opening the SCORM file the learner receives the message:

“We were unable to launch your course. Please try again, or contact your system administrator to resolve the issue. Error reference: 4eb376fc-ef6d-41b8-a283-9c56390e03b2“



Additionally, when trying to download it, this message appears:

"This XML file does not appear to have any style information associated with it."



Reupload the SCORM file.

Note: Check the Course Configurator (UKG Pro LearningCoursesselect courseConfiguratorLecture Progress > For updates: Yes) before updating the SCORM file, as this may affect the progress of those who have already completed the lecture:


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