In the Learning solution, your employees can get credit not only for the training they complete in the Learning solution but also for external training. If you have set a credit type as uploadable, Academy members are able to upload external certificates and request a certain number of credits for this training.
Academy Admins and Managers with the Manage External Credits Requests permission are able to review these requests and can decide to accept or decline them.
Navigation: UKG Pro Learning > Admin > Credits > Pending Requests
On this page, you can review all the pending credit requests of your Academy and:
- See which member made the request
- Select Details to see the type and the number of credits the user requested as well as the title and date of the external training they completed
- Download the certificate the user uploaded
Accept or decline each request. You can also add a comment to be sent to the user by email. The comment is sent along with an email notification which tells the user that the requested credits were accepted or declined and who accepted or declined the credits.