The UKG Pro Learning solution supports the following file types:
| Audio | Video | Image | Document |
|
.acc |
.3gp |
.jpeg |
.doc |
|
.mp3 |
.avi |
.jpg |
.docx |
|
.oop |
.flv |
.gif |
|
|
.wma |
.m4v |
.png |
.ppt |
|
.wav |
.mkv |
.tif |
.pptx |
|
.m4a |
.mov |
.pptm |
|
|
.mp4 |
.xls |
||
|
.mpeg |
.xlsx | ||
|
.mpg |
|||
|
.ogv |
|||
|
.webm |
|||
|
.wmv |
Note:
SCORM files are supported in the form of .zip files.
Supported Video Formats and Codecs
The Learning solution supports video files up to 6GB in size. The supported file types are:
- 3gp
- avi
- flv
- m4v
- mkv
- mov
- mp4
- mpeg
- mpg
- ogv
- webm
- wmv
- mp3
The supported video codecs are:
- Apple Intermediate Codec
- BMP (Bitmap)
- Cinepak
- DV (Digital Video)
- Flash Screen Video v1
- FLV
- Fraps
- Go2Meeting
- GIF (Graphics Interchange Format)
- H.263/H.263-1996, H.263+/H.263-1998/H.263 version 2
- H.264/AVC/MPEG-4 AVC/MPEG-4 part 10
- Intel Indeo 3
- Intel Indeo Video Interactive 4
- Intel Indeo Video Interactive 5
- Motion JPEG
- MPEG-1 video
- MPEG-2 video
- MPEG-4 part 2
- MPEG-4 part 2 Microsoft variant
- MPEG-4 part 2 Microsoft variant version 1
- MPEG-4 part 2 Microsoft variant version 2
- Microsoft RLE
- MS Screen 1
- MS Windows Media Video V9 Screen
- Microsoft Video 1
- MS Expression Encoder Screen
- PNG (Portable Network Graphics) image
- QuickTime Animation (RLE) video
- Raw Video
- QuickTime video (RPZA)
- RealVideo 2.0
- RealVideo 3.0
- Sorenson Vector Quantizer 1/Sorenson Video 1/SVQ1
- Sorenson Vector Quantizer 3/Sorenson Video 3/SVQ3
- Theora
- TIFF image
- TechSmith Screen Codec 2
- SMPTE VC-1
- Windows Media Video 9 Image v2
- On2 VP6 (Flash version, with alpha channel)
- On2 VP6 (Flash version)
- On2 VP8)
- Windows Media Video 7
- Windows Media Video 8
- Windows Media Video 9
- Windows Media Video 9 Image
- Winnov WNV1
Important:
The format and codec of a video must be EXACTLY the same as the ones previously listed. Any change or addition in the format or codec name means that the file has been exported with different options that are not supported.
Uploading a file in an unsupported codec causes the file conversion to fail. In this case, an error message displays with a reference ID code. Save this code in case you need to contact support for further assistance.
Review Your Video Format and Codec
Before contacting support, ensure you are using a supported video format and codec.
Check if the format of your video file is supported:
- Right-click on the video
- Navigate to Properties > Details
- Check if the video’s format complies with the supported ones.
Check if the codec of your video file is supported. This example uses VLC Media player, however, you may use any program you are familiar with to check the codec.
- Open the video file.
- Navigate to Tools > Information > Codec, and check if the video’s codec complies with the supported ones.
Maximum File Sizes
The maximum upload size depends on the file type and, in some cases, which device you use to upload the files.
Upload in a Browser
The maximum upload file is dependent on the file type:
- Document files (.doc, .docx, .pdf, .ppt, .pptm, .pptx, .xls, .xlsx, .xlsm, .key) have a maximum size of 267MB.
- Video, audio, and image files (.3gp, .avi, .flv, .m4v, .mkv, .mov, .mp4, .mpeg, .mpg, .ogv, .webm, .wmv, .mp3, .mp4, .jpeg, .jpg, .gif, .png, .tiff, .tif, .bmp) have a maximum size of 6GB.
Upload in the iOS or Android App
The maximum upload size is 200-300MB.
SCORM files
The maximum upload size is 6GB.
Templates
The recommended size for assignment templates is 1MB or less.