Reset or Recover Your Password

If you forget your password, you can initiate a password reset and provide a new password. If your email address is saved in the UKG Pro Learning solution and password recovery questions have been activated for the Academy, you can reset your password by answering recovery questions.

  1. From the Sign In page, select Forgot your password.Forgot_Password_1.png
  1. Enter your email at the email field.
  2. Complete the Captcha if necessary.
  3. Select Recover.

    You will see a pop-up notifying you that you will soon receive an email with further instructions.


    If you have set up recovery questions for your account you can change your password by answering these questions.
  1. Open the email you receive confirming your password change and select the Reset password link. 
    Clicking this link will generate a temporary password that is also sent to you by email.
  2. On the page that opens from the first email, select the here hyperlink.
  3. Check your email for a temporary password.
  4. Use this temporary password to log in to your Academy. You then will be prompted to create a new password.
    Your new password should meet the following requirements:
    • Minimum length: 8 characters
    • Maximum length: 64 characters
    • At least one uppercase character
    • At least one lowercase character
    • Not more than three identical characters in a row (e.g., aaa or 111)
    • Name as part of the password is not permitted
    • Login as password is not permitted 
    • Password cannot match academy names
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